Refund policy

Refund / Cancellation Policy

Personal Information
The personal information you provide to Original Skinnies will be used to process your order. Relevant information may be disclosed to third party service providers (eg courier companies) for the provision of their service.

Artwork/Logo
Original Skinnies accept artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction. Original Skinnies will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.

Modifying Orders
Once your order is confirmed, we are generally unable to change the colours or sizing of your order. This is due to the stock being picked/ordered and the order being finalized on our system.
Additions are easily processed if advised prior to the order being dispatched and are paid for in full.

Artwork Fees & Conditions
Set up fees apply to the addition of standard dye sublimated numbers. Additional set up fees may apply for additional required colours and or logos that are larger than a standard sizing.
A minimum $150 fee inc GST for customer cancellation of order once proofs have been provided/set up PROIR to production, applies to all orders. This cost covers some of the physical, artwork and staff resource costs involved in setting artwork up, and preparing screens and framing garments ready for embroidery.
Logos required in different sizes and colours are treated as additional logos.
Any artwork prepared by Original Skinnies (visual mock ups and artwork proofs) are NOT to be used externally unless full permission is granted by Original Skinnies.
Once items are sent to production and artwork is applied orders are not able to be cancelled as these are branded and the property of the customer.

Sample Policy
Samples may be purchased only.
Return of samples and subsequent freight charges is the customers responsibility.
Approved return samples must be returned within 7 days and in the condition they were provided in and must be approved by Original Skinnies as a Sample Order when purchasing.
Cost of Samples will not be refunded.
Due to the volume of requests, administration time and shipping costs involved, unfortunately we cannot supply free samples.

Payment Terms
All transactions are processed in $AUD.
All prices quoted are EXCLUDING GST.
Customers will be required to pay for their order at the end of the check out order process online.
Orders not paid for will not be processed or dispatched.

Credit Card Processing
Payment can be made securely online via Pay Pal, AfterPay or Shopify Payments.

Ownership
Ownership title of goods remains with Original Skinnies until payment has been made in full.

Return of Goods
Please choose carefully when ordering your Clothing or Products, ensuring you check Size Charts, Product Description & Images provided.
Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description.

Original Skinnies will replace or refund any goods that arrive faulty or damaged, or the product is significantly different as shown or described, or is not doing what it is supposed to do.

Faulty goods must be returned within 7 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued.

We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, or refund.

Decorated goods (goods that have been dyed with your Logo or Artwork) cannot be returned or exchanged unless faulty or required by law.

When placing an order is it accepted that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit.

All returns and exchanges must be approved by Original Skinnies and are at the discretion of Original Skinnies.

All items returned must be in their original packaging, with tags attached and in an unworn, unmarked condition.

Original Skinnies reserves the right to reject returns if the goods are returned in a soiled, worn or an unsalable condition on receipt.

Clearance Items are not eligible for exchange or return unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description.

Any returns outside of our sales terms and conditions will be made only at the discretion of Management of Original Skinnies and a credit to redeem online may be issued, less the cost of shipping.

All returns and exchanges must be confirmed as purchases made with Original Skinnies.

Colours
Colours of goods displayed online & colour charts may differ from screen to screen. Garment colours may differ depending on batch and exposure to natural elements. Prestige Equestrian is not responsible for exact colour matching.

Delivery & Shipping Policy
Original Skinnies make all efforts to ship your products to your desired destination across Australia generally within 4 to 6 weeks.

Orders that require decoration are a minimum 6 weeks with an estimated shipping time of 8 weeks, due to the process of production (Decoration is a Physical process involving the set up of artwork, machines and the process of programming and loading machines). Any unforeseen delays over this period will be advised of.

Original Skinnies cannot be held responsible for delays in providing orders due to suppliers stock availability.

Original Skinnies will endeavor to make every effort to deliver all orders in completion as promptly as possible.

If for any reason we are unable to dispatch your order you will be notified within 3 working days.

Original Skinnies cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments, or natural disasters.

Once shipped orders will take 7 - 10 working days to arrive, as a guide.

Original Skinnies ships nationally across Australia and Internationally. 

Shipping Costs
Shipping costs are automatically calculated at checkout and will be processed with your order.

Cancellation of Order
Cancellation Fees can and do apply as outlined below. These fees are to partially cover the time involved in Administration, Stock Transfers and Freight, Graphic/Artwork Preparation etc.

If you cancel an order once order confirmation has been received then cancellation fees will apply. The minimum fee is AUD $150.00 to cover payment processing/merchant charges if your order has not commenced production.
If artwork has been prepared, mock ups issued and emailed, the minimum fee is $150.00.

These fees vary depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.

You will not be responsible for cancellation fees if we cannot fulfill your order.
If an order has been processed for decoration and or dispatched, the order is not able to be cancelled.

Default Accounts
Any company or person/s defaulting on an invoice payment will be followed up.

All fees involved in recovering the debt will be billed to that company or individual.

Any account over 60 days past due may be given to our debt collectors. A 10% interest charge will be added to the invoice every 60 days from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount. Every opportunity will be provided for the Account holder to remit their outstanding account, however any account over 100 days will default to our debt collection services if no arrangement has been negotiated with Original Skinnies for settlement.

Original Skinnies has legal ownership of goods provided if not paid for in full.

 

Disclaimer
Product information contained on this Web Site is provided by Original Skinnies in good faith. The information is believed to be accurate and current at the date the product information was placed on this Web Site.

Original Skinnies does not warrant that the Web Site or any products or services advertised on the Web Site will be available or will meet a customer's requirements.

Original Skinnies does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Original Skinnies will not be liable as a result of any error, virus or harmful component.

Neither Original Skinnies or its employees make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Web Site, and by accessing this website you agree that neither Original Skinnies nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Web Site.

We and our Suppliers own all intellectual property rights relating to the Site or the Service, including all intellectual property rights in any pictures, catalogs, trade marks and other content appearing on the Site. This content is provided for reference purposes only and must not be copied or otherwise reproduced without our prior written permission.

By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein.

By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Original Skinnies may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Tax, Customs & Import Duties

Most goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. All prices in this website EXCLUDE GST.

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

​Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders 
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

​Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship each Thursday. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

​Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

 

Shipping Policy

Shipping Time -- Most orders will ship on Thursdays, provided the product ordered is in stock.

 We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

Shopping Cart Help

This online store is powered by Shopify cart software. The Shopify solution provides the means to power this but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.
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Taxes
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

 

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, will issue a refund to your card in the amount of the incorrect price